Privacy Notice

1. IDENTITY AND ADDRESS OF THE DATA CONTROLLER

ARD JCC OPERACIONES SA DE CV (hereinafter "TQO TRANSPORTATION"), with address at Av. Sayil SMZA 6A MZ 05 LT2 Floor 11 Int 1101A, C.P. 77503, Cancún, Quintana Roo, Mexico, is responsible for the processing of your personal data.

2. CONTACT INFORMATION

For any inquiries related to this Privacy Notice, you may contact us through:

• Email: contact@tqotransportation.com
• Phone: (998) 406-0405
• Website: www.tqotransportation.com

3. PERSONAL DATA WE COLLECT

To provide our tourist transportation services, we collect the following personal data:

4. PURPOSES OF DATA PROCESSING

The personal data we collect will be used for the following purposes:

5. TRANSFER OF PERSONAL DATA

To fulfill the purposes described in this notice, your personal data may be transferred to third parties in the following cases:

• Transport operators and drivers: we will share full name, accommodation location, flight information, number of passengers and pickup and destination locations, necessary to provide the service.
• Payment service providers: authorized payment processors that securely handle credit card transactions.
• Competent authorities: when required by law or to comply with judicial or administrative resolutions.

These transfers are necessary to provide the contracted service. No additional transfers will be made without your express consent, except for the exceptions provided by law.

6. SECURITY MEASURES

TQO TRANSPORTATION has implemented administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use. Financial information is processed through secure payment systems that comply with industry standards.

7. ARCO RIGHTS AND REVOCATION OF CONSENT

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit a written request through:

• Email: contact@tqotransportation.com
• Physical address: Av. Sayil SMZA 6A MZ 05 LT2 Floor 11 Int 1101A, C.P. 77503, Cancún, Quintana Roo, Mexico

Your request must contain:

• Full name and contact information
• Documents proving your identity or, where applicable, legal representation
• Clear and precise description of the personal data for which you seek to exercise any of the ARCO rights
• Any other element that facilitates the location of your personal data

We will respond to your request within a maximum period of 20 business days, counted from the date we receive your request. The response will be communicated through the means you indicate in your request.

8. USE OF COOKIES AND TRACKING TECHNOLOGIES

Our website www.tqotransportation.com uses cookies and other tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files that are stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the basic operation of the website
• Analytics cookies: to understand how visitors interact with our site
• Functionality cookies: to remember your preferences and improve your experience

You can disable the use of cookies by adjusting your browser settings. However, this may affect some website functionalities.

9. CHANGES TO THE PRIVACY NOTICE

We reserve the right to make modifications or updates to this Privacy Notice at any time. Any changes will be published on our website www.tqotransportation.com. We recommend that you periodically review this notice to stay informed about how we protect your personal information.

10. CONSENT

By providing your personal data and using our services, you consent to the processing of your personal data in accordance with the terms and conditions of this Privacy Notice. If you do not agree with any of the terms set forth herein, we ask that you refrain from providing us with your personal data.

11. DATA PROTECTION AUTHORITY

If you believe that your right to personal data protection has been violated, you may contact the Secretariat of Anti-Corruption and Good Governance, the authority in charge of personal data protection in Mexico since March 2025. For more information visit: